We aim to process and send all orders the same day. The order should be made before 12 pm to make it the same day. However in case the it is not processed the same day, then the order will be dispatched the next working day.
If the order is made during weekend or bank holiday, then the items will be dispatched the next working day.
Shipping Rates in UK:
- Royal Mail, Tracked 48hr – £2.79 (gross order weight under 2kg)
- Royal Mail, Tracked 24hr – £3.69 (gross order weight under 2kg)
- Parcelforce, Next Working Day – £5.95 (gross order weight above 2kg)
For overseas orders please contact us directly for postage prices before making an order. Overseas order will have to be done through email and we would send you an invoice to cover through PayPal. Once the funds for the order are received in our PayPal account, we would then continue with dispatching the items.
Shipping issues due to incorrect address:
All items will be shipped to the shipping address provided through PayPal payment form. It is your responsibility to provide the correct shipping address, and if you do not and it gets posted to the wrong address, then we will not be liable for making the refund.
Order damage while in transit:
If your order arrives damaged while in transit, we will gladly fully refund you or send you again the same order at no extra costs. However, in case of damage to the order while in transit, you should contact us immediately. Please send us some pictures of the damage as a proof. In case of damage to the glass jars, please be careful and handle with extra care. Glass can be sharp and dangerous, thus use protective gloves. In case you see any crack in the glass jar or the glass jar has shattered, please contact us and do not consume the contents inside. The contents might have particles of glass in case of glass jar damage.